Last night the Universal Orlando Resort announced that all theme parks, on-site hotels, and CityWalk will remain closed through at least April 19, 2020 due to COVID-19 preventive measures. This move comes shortly after Orange County announced a stay-in-place order for two weeks beginning tomorrow.
Universal says they will continue to monitor the situation and make adjustments as needed. See more details about Universal Orlando’s closure below, or check out our main story on all of the park closures for more frequently asked questions.
All of the Universal Orlando Resort theme parks, on-site hotels, and Universal CityWalk will remain closed through April 19th. You can check the current status of these closures and find more details here.
Hourly Universal team members will be paid even if they’re not working. Team members can learn more here.
Guests with booked tickets or vacations that are looking for options can call this number for more information 877-801-9720. Unexpired single-day tickets that have already been purchased will be valid on any day for 365 days from the purchase date. Unexpired multi-day tickets that have already been purchased will also be valid for first use on any day from 365 days from purchase – but, as always, must be used within seven days of first use. If you cannot travel during this time, you can apply the value of a wholly unused ticket toward a new purchase.
Universal Orlando Annual passes will be extended by the number of days our theme parks are closed. Existing benefits and restrictions will continue to apply.
Ticket purchases, hotel reservations and packages purchased between March 4th and May 1st qualify for Universal’s Stress-Free booking policy, which means they may be modified or canceled with no fee at least 24 hours prior to arrival. For details, click here.
This article will be updated as more information becomes available. See top of post for latest updates. Please see our previous post for additional closings and frequently asked questions related to refunds and cancellations.
These efforts are being made to help protect guests and employees from the spread of Coronavirus. As this is an evolving situation, this post may be updated as closure dates or details may change. Look for updates at the top of the post. The CDC recommends that you avoid close contact with others, wash your hands often, and avoid touching your eyes, nose, and mouth with unwashed hands to help prevent the spread of the Coronavirus (COVID-19). Learn more information here.