UPDATE 5/22/2020: Universal Studios Florida, Islands of Adventure, and Volcano Bay will be re-opening to guests on June 5, 20202. See more info here
Universal Orlando Resort has announced that all theme parks, on-site hotels, and CityWalk will remain closed through at least May 31st, 2020 due to COVID-19 preventive measures. Universal says they’re making the health and safety of their guests and team members their top priority and will continue to take guidance from health agencies and government officials.
Changes were also announced for Team Member pay and more today. See more details about Universal Orlando’s closure and today’s announcements below, or check out our main story on all of the park closures for additional frequently asked questions for the other parks.
All of the Universal Orlando Resort theme parks, on-site hotels, and Universal CityWalk will remain closed through at least May 31st. You can check the current status of these closures and find more details here.
Most Team Members will start to be paid 80% of their current rate beginning April 20th. Part-time hourly Team Members will be furloughed effective May 3rd. (Any existing benefits will continue.) Team members can learn more here.
Guests with booked tickets or vacations that are looking for options can call this number for more information 877-801-9720. Unexpired single-day tickets that have already been purchased will be valid on any day for 365 days from the purchase date. Unexpired multi-day tickets that have already been purchased will also be valid for first use on any day from 365 days from purchase – but, as always, must be used within seven days of first use. Florida Resident discounted ticket usage windows and blockout dates remain unchanged unless otherwise communicated. If you cannot travel during this time, you can apply the value of a wholly unused ticket toward a new purchase.
All Annual and Seasonal Passes will automatically be extended by the number of days our theme parks are closed. There is no action required from the Passholder. Existing benefits and restrictions will continue to apply. FlexPay monthly payments have been suspended during the closure, effective March 25, 2020.
Ticket purchases, hotel reservations and packages purchased between March 4 and May 1 qualify for Universal’s Stress-Free booking policy, which means they may be modified or cancelled with no fee at least 24 hours prior to arrival. For details, click here.
This article will be updated as more information becomes available. See top of post for latest updates. Please see our previous post for additional closings and frequently asked questions related to refunds and cancellations.
These efforts are being made to help protect guests and employees from the spread of Coronavirus. As this is an evolving situation, this post may be updated as closure dates or details may change. Look for updates at the top of the post. The CDC recommends that you avoid close contact with others, wash your hands often, and wear a face cover if you must be around others to help prevent the spread of the Coronavirus (COVID-19). Learn more information here.